“Travel Safe – Eat Safe Protocols App, Training and PPE Marketplace launched to help tourism businesses and restaurants roll out robust health and safety protocols” – TBCSA
South Africa’s Tourism Industry COVID-19 safety protocols are being rolled out across industry, to instil confidence among travellers and restaurant patrons and to demonstrate to Government, that tourism and hospitality can be opened safely.
Through a multi-stakeholder partnership, a new and exciting dimension of public-private collaboration has been achieved for the tourism sector’s reopening. This reopening can be done in a safe and sustainable manner, providing a means of tracing contacts if needed and limiting the risk of transmission when using our accommodation, restaurants, transport, attractions, activities and many other facilities.
COVID-19 safety protocols, which align with the latest regulations and are benchmarked against international best practice, were developed through industry-wide consultation and were approved by an epidemiologist. These remain a live document, adjusted continuously in line with the risk-adjusted economic activity allowed, the pandemic status and published regulations.
“Based on the comprehensive nature and strength of our protocols, we applied and have received the World Travel and Tourism Council’s (WTTC) Global Safety Stamp of Approval for South Africa as a destination,” says TBCSA CEO Tshifhiwa Tshivhengwa.
“WTTC destination approval becomes one more weapon in our recovery arsenal. Used in conjunction with the TBCSA Travel Safe – Eat Safe certification, we will showcase to the world that our businesses are amongst the safest places to be and thereby restore confidence and peace of mind to entice our agents, buyers, travellers and restaurant patrons back.”
Centralised Online Protocol Management – OPUS App
The rollout includes an online portal and App driven by Opus for Business and developed in partnership with Bidfood, who has covered the development and hosting costs for the first six months.
It will be a phased in project with Restaurants being the first sub sector to launch today. Restaurant Owners can start the process by registering here.
The rest of the industry sub-sectors are in development and are expected to go live in the coming weeks.
The App and portal will allow tourism and hospitality establishments to register, sign the pledge to state that protocols will be adhered to and record compliance such as PPE and staff training. After registration, the system generates a unique TBCSA Travel Safe – Eat Safe certificate and badge which can be used to showcase compliance on all marketing collateral and guest and employee materials.
A premium option will be available at a small monthly fee, allowing businesses to conduct guest and supplier screening, tracking and tracing, managing daily registers, reporting and receiving industry updates.
Meanwhile, a complaints process will also be implemented to allow for recourse when evidence is received that protocols are not being followed.
Online protocol training and testing
To ensure thorough adoption of the protocols, which have been aligned with and achieved the approval of the WTTC Safe Travels initiative, the TBCSA has partnered with the Travel and Tourism Excellence Academy to offer free online protocol training to businesses and their staff.
The Academy, an Amadeus IT Group project under the Department of Trade and Industry’s NIPP scheme, will be developing training per sub-sector and required role. This will be available free of charge to the entire industry and accessible through the App.
Meanwhile, the Restaurant Collective developed specific training for sit down restaurants and these are launched for free with the App today.
Online PPE Marketplace
Further, all tourism and hospitality businesses have access through the App to an online PPE marketplace featuring small and large suppliers nationally.
Tshivhengwa says that following the launch of the revised Tourism Industry Standard Protocols for COVID-19 operations early last month, the TBCSA’s Safety Protocols Working Group has been working hard on how to roll these out across the industry.
“We are pleased to have a solid plan in place to do this and encourage industry to heed the call for collective action to help South Africa’s tourism and hospitality sector recover.”
“To do so and to safeguard our industry’s reputation, we recommend that as many businesses as possible who reopen for operation, adhere to published regulations, implement the easy-to-follow protocols and sign up for Travel Safe – Eat Safe certification,” concludes Tshivhengwa.
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